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Work 2.0: Learn how online collaboration and training is impacting business
Join Mitch Bardwell, VP of Sales Training at Canon USA, and Web pundit Phil Wainewright for a candid conversation. Learn how trainers and business people use the new generation of collaborative software to thrive in this new connected world.
See how Web 2.0 meets our new business world.
Join this free web seminar on Friday, March 16, 2007 at 11:30 AM PST.
Click Here to Register Now
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Global Corps Embracing Out-Tasking
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Managed Network Services (MNS) adoption will increase over the next two years among large, globally focused businesses, reports In-Stat.
A survey of IT and network managers in companies of more than 1,000 employees shows that most globally focused firms currently perform network functions in-house. Out-tasking will soon gain acceptance, however, due to increased network complexity and convergence.
“In two years, nearly 40% of survey respondents in the areas of Phone System Management and Telecom Expense Management indicate that these functions will be out-tasked,” says Jeff Jernigan, In-Stat analyst.
“Within two years, MNS adoption rates will roughly double for security, storage and hosting, with nearly one-third of respondents indicating these functions will be out-tasked.”
Another major driver for out-tasking is the need to access state-of-the-art technology for global firms.
Click Here For More
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Learning Systems continue to evolve as we push our LMS and LCMS to keep up with the changing users, content and web.
Elliott Masie invites you to join hundreds of learning executives for LMS 2007 – Learning Systems User Group, (April 12-13, Las Vegas). This is a future-facing, vendor-neutral look at how to fine tune our Learning Systems! Featuring Malcolm Gladwell, Nigel Paine and Cushing Anderson.
Space is limited!
Click Here to Register Now
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Google Apps Goes Corporate
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Google introduced Google Apps Premier Edition, a new version of Google’s hosted services for communication and collaboration designed for businesses of all sizes.
Google Apps Premier Edition is available for $50 per user account per year, and includes phone support, additional storage, and a new set of administration and business integration capabilities.
The motivation for some businesses to migrate to such applications may be the cost savings on e-mail operations. Acccording to Gartner, Microsoft e-mail costs $225/empolyee annually. Add to this the IT management costs and the investment grows.
Most analysts report that the E-mail product is the best testing ground for Google Apps. Likewise, small to medium sized companies can leverage Google Apps for low-cost communication and collaboration tools for employees so they can get on with what they do best.
The simplicity and ease of Google's spreadsheet and Docs programs are attractive to small-medium size companies, as well as those with mobile workforces wishing simple, manageable documents.
"So much of business now relies on people being able to communicate and collaborate effectively," said Gregory Simpson, CTO for General Electric Company. "GE is interested in evaluating Google Apps for the easy access it provides to a suite of web applications, and the way these applications can help people work together. Given its consumer experience, Google has a natural advantage in understanding how people interact together over the web."
Click Here For More
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Learn from Leaders in Customer Service & Sales
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Customer service and sales are among the top priorities identified by training managers for funding and resources in 2007, according to Bersin & Associates research. How can you analyze, design, implement and manage your training for high impact?
Join Josh Bersin, president of Bersin & Associates, and a panel of senior learning executives for a discussion about best practices for highly effective customer service, sales and soft skills training. Panelists represent organizations named by Bersin & Associates as 2006 Learning Leaders for training programs with outstanding business results.
Winning programs to be discussed include:
>> an online brokerage firm’s customer service and sales skills training for branch associates
>> a specialty retailer’s training for store employees on how to effectively promote the store’s credit card to shoppers
>> a software firm’s technical support training for employees and external partners.
Topics for discussion include the use of new technologies (such as business simulations and avatars) and key success factors ranging from up-front audience analysis to detailed progress reporting.
Join us March 26th at 10 AM PST for this complimentary web seminar, sponsored by WebEx.
Click Here to Register
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Optimizing Support to Deliver Exceptional Customer Value
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 SSPA Best Practices Conference
May 6 – 8, San Diego, CA
Gain a deeper understanding of the industry best practices needed to deliver compelling service options. Evolve your company’s capabilities by attending the Service & Support Professionals Association’s (SSPA’s) Best Practices Conference offering 9 content tracks featuring people, process and technology best practices for optimizing support to deliver exceptional customer value.
Attendees also receive real-world solutions directly from each other in unique, moderated Best Practices Sharing sessions. Register online or by calling Susie at 858.674.5491.
Click Here to Register
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